Once your order has been successfully placed, our customer care representative will contact you to provide you basic information regarding your delivery. We will ship within the 48 continental states of the United States only. We do not ship to P.O. Boxes/APO/FPO. We ship most orders within 48 hours from when the order is received. Kimchi Refrigerator delivery via common freight carrier can have an average transit time of 7-14 business days. (Delays may occur due to the pandemic) Once your order has processed for shipping, you will receive a shipping notification via email with tracking information. *If you wish to have White Glove delivery service, please write it in the order memo.
All items can be returned within 30 days as long as it is provided with a receipt/proof of purchase. Any item returned must be in its original condition. Charges may vary depending on product type/damage(s) on item. For Massage Chairs, there is a 30% restocking fee on all massage chairs that have been delivered and installed. For Kimchi Refrigerators, returns or issues can be claimed within 14 days of receipt new/unused items. The item(s) must be in original condition and packaging. The purchaser will be responsible for return shipping costs. If the item has been opened/used, there will be a 15% restocking fee. Refunds will be issued after the item(s) has been received and inspected. If the item is damaged or defective, an exact exchange of the item will be provided to the customer at no cost.