HITRONS Return Policy:
Our goal at HITRONS is to ensure your complete satisfaction with your purchase. If you'd like to return an item:
Original Condition: By 'original condition', we mean the item is undamaged and includes all accessories that came with it. We reserve the right to refuse a return on any product that does not meet these requirements.
- We accept returns or issues claimed within 14 days of receipt, provided that the items are new/unused and in their original packaging.
- The purchaser will be responsible for return shipping costs.
- If the item has been opened/used, a 15% restocking fee will apply. Refunds will be issued after the item(s) has been received and inspected.
- If your refrigerator arrives damaged or defective, we will provide an exact exchange at no additional cost to you.
Massage Chairs and Miniature Massage Chairs:
- Our massage chairs may be returned within 30 days, provided you have your receipt/proof of purchase.
- The chair must be returned in its original condition.
- We have a 30% restocking fee on all massage chairs and miniature massage chairs that have been delivered and installed (this includes a nonrefundable White Glove Delivery Service)
- If your massage chair is damaged or defective upon arrival, please contact us immediately so we can arrange for an exact exchange at no cost to you.
- Foot Massagers may be returned within 7 days of purchase, with receipt/proof of purchase, provided the item is in its original condition.
- Please note that if the Foot Massager has been used or opened, a 20% restocking fee will apply.
- Customer is responsible for shipping the item back in original packaging with all original accessories and booklets.
- Refund will be issued after inspection of the product.
- If your Foot Massager arrives damaged or defective, we will provide an exact exchange at no additional cost to you.
White Glove Delivery Service:
- Our White Glove Delivery Service is a complete in-home delivery service that includes bringing the product inside your home (limited to 1 flight of stairs unless mentioned otherwise on Sales Invoice) and removal of packing debris.
- Please note that our White Glove Delivery Service fees are non-refundable and will be deducted from your final refund.
- After we have received and inspected your returned item, we will issue a refund to your original payment method. This process can take between 7-14 business days depending on your bank.
- Please note, any returned item must be in its original packaging, even if opened. This ensures the item remains undamaged during the return shipping process.
If you have any concerns or questions, feel free to reach us at the Hitrons Store you had purchased the product from.
If you'd like to reach us via email: email@example.com