- Established and have catered to our community since 2002
- Experts of massage chairs: we have curated our selection just for you!
- Customers can expect only the best service:
- White-Glove delivery into the space of your choice (let us do the heavy work for you)
- Full tutorial of how to easily use your new massage chair
- 5 years of FULL, worry-free warranty on all of our massage chairs
- Our after service is superb, please check our Google Reviews from some of our customers!
Frequently Asked Questions (FAQ)
Q: I purchased a chair from your website, how long will it take for it to be delivered?
One of our coordinators will contact you within 24-hours after your purchase and you can expect your delivery within 2 weeks!
Q: How does the delivery/installation for massage chairs work? Does someone drop it off in front of my house? Do I need it to install it myself?
A: HITRONS provides delivery, white glove delivery and repair services throughout the East Coast (Maine, New Hampshire, Massachusetts, Rhode Island, New York, Connecticut, Pennsylvania, New Jersey, Delaware, Maryland, Virginia, and North Carolina)
All massage chairs purchased from HITRONS will be delivered, installed in the room of your choice, and given proper instructions & tutorials on how to use your new massage chair!
Q: What is your return policy?
A: Any item can be returned within 30 days if it is returned along with a receipt. Any item returned must be in perfect condition. For massage chairs, since delivery and installation is initially free, we charge a $600 NON-REFUNDABLE fee to pick up, re-package, and bring back the equipment. All accessories (including power cord and manuals) must be returned as well.
Q: How does the financing work?
A: Financing is done through Synchrony Bank. The customer fills out a finance agreement form and Synchrony Bank handles it from there. All monthly payments are made to Synchrony Financial.
- Once your order has been successfully placed, our customer care representative will contact you to provide you basic information regarding your delivery.
- We will ship within the 48 continental states of the United States only.
- We do not ship to P.O. Boxes/APO/FPO.
- We ship most orders within 48 hours from when the order is received. Kimchi Refrigerator delivery via common freight carrier can have an average transit time of 7-14 business days. (Delays may occur due to the pandemic)
- Once your order has processed for shipping, you will receive a shipping notification via email with tracking information.
- *If you wish to have White Glove delivery service, please write it in the order memo.
Q: What is your return policy?
A: All items can be returned within 30 days as long as it is provided with a receipt/proof of purchase. Any item returned must be in its original condition.
Charges may vary depending on product type/damage(s) on item.
For Massage Chairs, since white glove delivery and installation is initially free, we charge a $600 NON-REFUNDABLE fee to pick up, re-package, and bring back the equipment. All accessories (including power cord and manuals) must be returned as well.
For Kimchi Refrigerators, returns or issues can be claimed within 14 days of receipt new/unused items. The item(s) must be in original condition and packaging. The purchaser will be responsible for return shipping costs. If the item has been opened/used, there will be a 15% restocking fee. Refunds will be issued after the item(s) has been received and inspected.
If the item is damaged or defective, an exact exchange of the item will be provided to the customer at no cost.